A reply from Virgin Media to my letter of 6 June 2011, in which I detail their criminal fraud. (See previous blog Post 1. And Post 2.) In the interim I have received approximately 33 phone calls, often at socially awkward hours, three extremely threatening letters from 'Moorcroft Debt Collection' who intimated their debt collection agents would soon be around to seize property and sell it off unless I paid them - £170.80, as well as three separate 'Please come back to Virgin Media' sales packs.
The legal advice I acted on in this time was "Do nothing. This is what Virgin Media do. They will huff and puff for a few Months. Simply ignore the threats, avoid their phone calls, and eventually they will issue an apology and close the file. You can then take a view on whether or not to pursue damages."
The facts of this matter are simple. Virgin Media are no better than a criminal gang, using threats of violence, because that's what the promise of breaking into my home illegally constitutes, to extort money which they are not owed, which is called Fraud.
As you will see in the letter received today, once they see their threats have failed to serve their intended purpose, they change tack, and withdraw, with the immortal line 'I'm sorry for the misunderstanding regarding the cancellation of your service and for any inconvenience caused.'
Virgin Media reply, 22 August.
In conclusion - my experience of Virgin Media confirms they operate a fraudulent practice willingly relying on criminal extortion.
It seems that the Virgin King has lost that once fabled Midas touch. Virgin Mobile in South Africa and in UK is absolute crap. More black holes in the Virgin network than in outer space. Virgin rail has the worst reputation of all the rail franchises, Virgin Media seems to be as bad, if not worse, and the only Virgin flight I took to SA was the most uncomfortable I have ever experienced. The Branson PR machine is rapidly becoming unequal to the task of masking the flaws in the organisation.
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